Customer Service
Reply to messages that users and players send in your club's mini program.
Conversation list
The conversation list is on the left, sorted by latest message. It shows each conversation's avatar, nickname, role (user / player), the time and a preview of the last message, and the unread count. You can search by user nickname or ID.
When you open the page, the first conversation opens automatically; click another conversation to switch to it.
Reply to messages
- Type in the input box and click Send (发送) or press Enter to send; press Shift + Enter for a new line. Each message can be up to 2,000 characters.
- Click the image button to send an image, up to 5MB per image.
- When a user asks about a product in the mini program, they send a product card; click the card to go to that product's Product Editor (商品编辑) page.
- Scroll up or click Load More (加载更多) to see earlier messages.
- When you open a conversation, the messages from that user are marked as read.
Delete and clear
- Delete a message: hover over the message, click the delete icon, and confirm.
- Clear a conversation: click Clear Conversation (清空会话) in the upper-right corner of the chat window; after you confirm, all chat history with that user is cleared. This cannot be undone.
After messages are deleted or cleared, the user can no longer see them either.
Tip
The chat window does not show new messages automatically; click Refresh (刷新) in the upper-right corner to see the latest messages. While you stay on Customer Service, the system periodically updates the unread message count.