Orders
View your club's orders, excluding those in Pending Payment (待支付), and act on them: assign, change the player, deliver, complete, cancel and more.
Order statistics
The statistic cards at the top of the page are All (全部), Pending Acceptance (待接单), In Service (服务中), Pending Confirmation (待确认), Pending Delivery (待发货), Pending Review (待评价), Disputes/Refunds (纠纷/退款) and Today's Transactions (今日成交). Click a card to quickly filter the matching orders.
Filter, refresh and export
- Search (搜索): by order number, WeChat order number or user nickname; press Enter to search.
- Filter (筛选): Game (游戏), Order Type (订单类型), Product Type (商品类型), Player (打手), Status (状态) and Time (时间). Order types are Service Order / Product / Tip (服务单 / 商品 / 打赏); product types are Service Order / Companion Product / Items & Gear / Game Account (服务单 / 陪玩商品 / 道具装备 / 游戏账号); time options are All Time / Today / Last 7 Days / Last 30 Days (全部时间 / 今天 / 近 7 天 / 近 30 天).
- Refresh (刷新): reloads the list.
- Export (导出): exports a CSV file filtered by game, player, order type, order status, time range and keyword, up to 5,000 records.
The list shows the game, type, user, player, amount, status, time (with the order number) and actions.
Order statuses
| Order type | Status flow |
|---|---|
| Services (Service Order, Companion Product) | Pending Payment → Pending Acceptance → In Service → Pending Confirmation → Pending Review → Reviewed (已评价) |
| Goods (Items & Gear, Game Account) | Pending Payment → Pending Delivery → Pending Review → Reviewed |
Orders can also be Cancelled (已取消), Refunding (退款中), Refunded (已退款) or In Dispute (纠纷中).
When a user requests a refund, the order moves to Refunding. When a user requests after-sales service after the order is completed, the order moves to In Dispute. You can view the related details under Refund Request (退款申请) and After-Sales Dispute (售后纠纷) in the order details.
Order actions
The Actions (操作) column shows icon buttons; hover over a button to see its name. The buttons shown depend on the order type and status:
Details
Click Details (详情) to view the complete order information: Basic Information (基本信息), including the order number, WeChat order number, type, game, user, player, amount, status and the time of each stage; Form Information (表单信息); Refund Request; After-Sales Dispute; Operation Timeline (操作时间线); Completion Proof (完成凭证); User Review (用户评价); Delivery Information (发货信息); and more.
Copy WeChat order number
The Copy WeChat Order Number (复制微信订单号) button appears when the order has a WeChat order number. Click it to copy the number.
Assign
For Companion Product orders in Pending Acceptance, you can assign a player:
- Click Assign (派单), and in the Assign Player (指派打手) dialog, search for a player by nickname or phone number.
- Select a player and click Confirm Assignment (确认派单).
Only active players can be selected; players with an insufficient deposit are marked Insufficient Deposit (押金不足). Once assigned, the order moves to In Service.
Change player
When a Companion Product order is in Pending Acceptance or In Service and already has a player, you can click Change Player (更换打手) to choose a different one. After the change, the original player, the new player and the user are notified. Orders whose payment was collected through a player's merchant ID cannot have their player changed.
Deliver
For Items & Gear and Game Account orders in Pending Delivery, click Deliver (发货), fill in the Delivery Notes (发货说明), such as the account and password or a screenshot showing the item was sent, and submit. After delivery, the order moves to Pending Review, and the user is notified that the product has been delivered.
Complete
Click Complete (完成) and confirm. The order moves to Pending Review, and profit sharing is triggered at the same time.
Cancel
Click Cancel (取消) and optionally enter a cancellation reason, which defaults to Platform Cancellation (平台取消) if left blank. Then click Confirm Cancellation (确认取消):
- Paid orders are refunded to the user's WeChat through the original payment method.
- If the refund fails, the cancellation does not go through, and the page shows a message.